How much time does IT equipment really cost you?

Many small and medium-sized businesses underestimate the internal time required to provide IT equipment to employees. Ordering, setup, support, and returns quickly add up in day-to-day operations.

This calculator is designed to help you identify the true cost of IT and show what your team is actually investing today.

Inputs

1. Your Company

• Employees with devices: All employees who use at least one company-issued device—a laptop, smartphone, or both.
  10500
• Devices per employee: Typically: 1 laptop + 1 smartphone = 2. Laptop only = 1. Including monitors as assets = 3–4.
  15
• New hires per year: Onboarding new employees involves ordering, configuration, enrollment, and handover tasks.
  0100

2. IT Effort per Task

• Onboarding - Hours/Device: 4.5
• Offboarding - Hours/Device: 2.0
• IT Support - Hours/Ticket: 0.75
• IT Administrator - Hours/Year: 20

▾ Adjust values

• Onboarding: 4.5 hours for ordering, configuration, MDM enrollment, and user handover. Source: Forrester TEI Study, devicenow, Jan. 2026.
• Offboarding: approximately 2.0 hours for return, data deletion (GDPR), storage, or recycling. Source: Forrester TEI Study, devicenow, Jan. 2026.
• IT support: 0.75 hours per support ticket. Approximately 12% of all devices are affected each year (1% per month). Source: Forrester TEI Study, devicenow, Jan. 2026.
• IT Administrator: Supplier Management, Order Processing, Inventory Management, Invoice Verification.

3. Personnel Costs

• Internal hourly rate for IT staff: opportunity cost of the resource assigned to IT tasks.
  €/hour
  40 €200 €

Result

Annual internal IT costs

• Onboarding
  –
• Offboarding
  –
• IT Support
  –
• Admin
  Suppliers, Inventory, Orders
  –

Upgrade your internal IT for IT device management.
The IT department spends its workdays on operational tasks rather than strategic issues.

Why Switching to Device as a Service Is Worth It

Lendis handles day-to-day IT tasks, thereby lightening the load on in-house IT teams. You retain control without the operational burden.

IT Costs Today

IT Costs with Lendis

IT Management Is Becoming an Obstacle to Growth

Growing teams, remote work, and increasing device complexity have significantly increased the internal IT workload in recent years. What used to be a minor administrative task is now a real operational burden for many SMEs. New employees need devices that are ready to use right away, data protection requirements make offboarding more time-consuming, and hardware issues land directly on the desk of the in-house IT manager—regardless of whether they’re currently working on a strategic project or not.

At the same time, expectations are rising: Employees want modern devices, fast response times, and seamless processes. For many internal teams that handle IT management as a secondary task, this is becoming increasingly difficult to achieve.

Less IT effort, more focus on what matters

The time spent on IT equipment is rarely listed on an invoice, but it is a real cost. When IT managers spend hours each week managing equipment, that time is taken away from other tasks.

Companies that outsource their IT equipment management to a lifecycle partner report three main benefits:

• Faster onboarding: New employees receive preconfigured devices on their very first day of work—without the need for internal staging.
• Less downtime: Hardware issues and replacement equipment are handled through defined SLAs, rather than pulling the internal team away from their day-to-day operations.
• Clearer offboarding processes: Data deletion, asset return, and repurposing are handled in a standardized, GDPR-compliant manner without the need for internal coordination.

The result isn't just a nice-to-have: it's tied-up capacity that can be redirected back into product development, sales, or organizational development.